Support Policy

Our support commitment to our users

We will do our utmost to support our users. Oliasoft has multiple channels for contact and support and the Policy below outlines our legal commitment.

  1. Oliasoft will answer support requests from customers submitted through our Support enquiries page.
  2. Oliasoft shall provide the support services to the customer during the term of the contract.
  3. Oliasoft shall provide the support services in accordance with the standards of skill and care reasonably expected from a leading service provider in the oil and gas industry.
  4. The customer may use the helpdesk for the purposes of requesting and, where applicable, receiving the support services; and the customer must not use the helpdesk for any other purpose.
  5. Oliasoft will respond within two business days to all requests for support services made by the customer through the Support enquiries page.
  6. Oliasoft may suspend the provision of the support services if any amount due to be paid by the customer to Oliasoft under this agreement is overdue, and Oliasoft has given to the customer at least 30 days’ written notice, following the amount becoming overdue, of its intention to suspend the support services on this basis.

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