Support Policy

We will do our utmost to support our users. Oliasoft has multiple channels for contact and support and the Policy below outlines our legal commitment.

 

1. The Provider will answer Support requests from customers done by email to support@oliasoft.com

2. The Provider shall provide the Support Services to the Customer during the Term of the contract.

3. The Provider shall provide the Support Services in accordance with the standards of skill and care reasonably expected from a leading service provider in the oil and gas industry.

4. The Customer may use the helpdesk for the purposes of requesting and, where applicable, receiving the Support Services; and the Customer must not use the helpdesk for any other purpose.

5. The Provider shall respond within 2 business days to all requests for Support Services made by the Customer by email to support@oliasoft.com

6. The Provider may suspend the provision of the Support Services if any amount due to be paid by the Customer to the Provider under this Agreement is overdue, and the Provider has given to the Customer at least 30 days’ written notice, following the amount becoming overdue, of its intention to suspend the Support Services on this basis.