We will do our utmost to support our users. Oliasoft has multiple channels for contact and support and the Policy below outlines our legal commitment.
- Oliasoft will answer support requests from customers submitted through our Support enquiries page.
- Oliasoft shall provide the support services to the customer during the term of the contract.
- Oliasoft shall provide the support services in accordance with the standards of skill and care reasonably expected from a leading service provider in the oil and gas industry.
- The customer may use the helpdesk for the purposes of requesting and, where applicable, receiving the support services; and the customer must not use the helpdesk for any other purpose.
- Oliasoft will respond within two business days to all requests for support services made by the customer through the Support inquiries page.
- Oliasoft may suspend the provision of the support services if any amount due to be paid by the customer to Oliasoft under this agreement is overdue, and
- Oliasoft has given to the customer at least 30 days’ written notice, following the amount becoming overdue, of its intention to suspend the support services on this basis.